Privacy Policy
1. Overview
This Privacy Policy explains what personal information Hotel Tax Intelligence ("we," "us," or "our") collects when you use our website and Service, how we use and share it, and the choices you have. It does not apply to the Texas Hotel Occupancy Tax filing data itself, which is public record maintained by the State of Texas and is not personal information about you.
2. Information We Collect
When you create an account, we collect the information you provide directly: first and last name, email address, phone number, and mailing address (street, apartment/suite, city, state, and ZIP). When you subscribe, payment card details are collected and processed directly by our payment processor, Paddle — we never see or store your full card number.
We also collect information generated by your use of the Service: which businesses you've recently viewed (so we can show you your own "Recently Viewed" list), and standard technical information like IP address and browser type, primarily for security and troubleshooting.
3. How We Use Your Information
- To create and maintain your account, and to authenticate you when you log in.
- To process subscription payments and manage billing, via Paddle.
- To send account-related email: email verification, password resets, subscription confirmations, cancellation and plan-change notices, and responses to messages you send us.
- To operate and improve the Service, including diagnosing technical issues.
- To comply with legal obligations and enforce our Terms of Service.
4. How We Share Your Information
We do not sell your personal information. We share it only with the service providers that help us operate the Service, under their own privacy and security obligations:
- Paddle — payment processing and subscription billing.
- Our cloud hosting provider — hosts the application and database.
- Our email delivery provider — sends account and transactional email on our behalf.
We may also disclose information if required by law, or to protect the rights, property, or safety of Hotel Tax Intelligence, our users, or others.
5. Cookies
We use a single session cookie to keep you signed in. It's strictly necessary for the Service to function and is not used for advertising or cross-site tracking. It's cleared when your session ends or you log out.
6. Data Retention
We retain your account information for as long as your account is active. If you'd like your account and associated personal information deleted, contact us and we'll process your request, subject to any records we're required to keep for legal, tax, or billing purposes.
7. Your Rights and Choices
You can review and update your name, email, phone, and address at any time from the Profile page. Depending on where you live, you may have additional rights under applicable law — including the Texas Data Privacy and Security Act and, for California residents, the California Consumer Privacy Act — such as the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To exercise any of these rights, contact us.
8. Data Security
Passwords are hashed (never stored in plain text), connections to the Service are encrypted in transit, and access to account data is limited to what's needed to operate the Service. No method of transmission or storage is completely secure, and we can't guarantee absolute security.
9. Children's Privacy
The Service is not directed to, and we do not knowingly collect personal information from, anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above.
11. Contact Us
Questions about this Privacy Policy, or a request about your personal information? Contact us.